2424 Whispering Pines Drive

Clayton, NC 27615

Phone: 609.306.3276





Utilize my education and experience in data center operations to obtain a challenging position with positive growth potential in the field of data center management or technical management.





Operations Technician Team Lead

December 2009 – October 2011

Windstream Hosted Solutions

Raleigh, NC – Raleigh Data Center

Supervised a team of eleven operations technicians across three shifts, seven days a week.  Managed an average of twenty projects per month, assigned tasks to staff, coordinated projects with other teams, contacted customers for information and to provide status updates, attended weekly meetings to provide status updates to management, and QA’d team members work.  Performed escalation resolution of tickets from members of my team.  Assisted members of my team with complex server installations and projects.  Oversaw a twelve million dollar expansion of the data center, increasing the capacity by more than three hundred cabinets and two megawatts of electricity.  This included weekly meetings with the construction staff, daily work with the design/build company to ensure everything remained on schedule, and quality assurance checks along the way to guarantee that the build meets the company’s standards.



Operations Technician II

May 2008 – December 2009

Hosted Solutions

Raleigh, NC – Raleigh Data Center

Day to day operations included responding to customer inquiries, hardware and software support, server builds, and tape rotations.  Provisioned new rack and cage space for new and existing customers.  Worked with vendors on a regular basis to evaluate products, obtain bids, order materials and parts, and schedule and QA work.  Worked with team members and other teams to plan and coordinate projects for customers and internal to the company.  Fielded calls and questions from various team members as an escalation point for technical and facility issues.  Monitored and maintained the data center's cooling and power infrastructure, building management system, physical security system, and surveillance systems on a daily basis.  Made recommendations to management on the procurement of new products and future data center upgrades.



Linux / Novell System Administrator

January 2005 – May 2008

State of New Jersey, State Parole Board

Trenton, NJ – Information Technology

Supervised the development, implementation, and maintenance of a multinetwork, multiuser environment. Primary administrator for all network Linux and Novell servers including but not limited to file service, electronic mail, DNS, DHCP, eDirectory, remote access, and Internet web connectivity. Provided direct and on-call support of the network operations for the New Jersey State Parole Board. Managed data center operations, including but not limited to power (both utility and backup), air handling and network infrastructure. Provided guidance to infrastructure managers/technicians to troubleshoot and resolve network problems and conduct upgrades as needed. Explained and answered questions by providing technical assistance to employees, management and the Executive Board. Installed, configured, and set up printers, workstations, and servers. Designed and maintained the computer images for departmental-wide implementation. Managed the security patch implementation software.  Administered and configured the mult-Terabyte SAN system with an attached backup tape library. Ensured the security of data, software, hardware, records and files. Maintained the highest levels of network security and data integrity including antivirus countermeasures. Conducted studies of programs and operations to determine their applicability to existing or planned information systems. Made recommendations to the management for the procurement of software and hardware.


Network Support Specialist

May 2003 – January 2005

State of New Jersey, State Parole Board

Trenton, NJ – Information Technology

Maintained network servers, hardware and software. Monitored network to ensure network availability to all system users and performed necessary maintenance to support network and server availability. Assisted staff with installation, setup, testing, maintaining, and troubleshooting of the Novell and Linux servers. Ensured the security of the hardware, software and data. Answered inquiries from system users. Installed, configured and maintained desktop systems, workstations and printers, provided technical support regarding system configuration, program usage, and desktop problems to users. Performed trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with other IT employees, coworkers, and outside vendors.


Senior Clerk Typist

May 2001 – May 2003

State of New Jersey, Department of Corrections

Trenton, NJ – Administration





June 2003 - DeVry University, North Brunswick, NJ

Feb 2008 – Bachelor in Science, Network and Communications Management

Feb 2006 – Associate in Science, Network and Communications Management

128 Semester hour credits, 58 of which are in computer science and mathematics

3.1 Cumulative GPA


September 2000 - Mercer County Community College (MCCC), West Windsor, NJ

May 2003 – Associate in Applied Science, Network Engineering Technology

67 Semester hour credits, 40 of which are in computer science

Dean's Honor List





Microsoft Windows 3.1 through 7 Desktops; NT 5 through 2008 R2 Server; VMware Player, Workstation, and Server Administration; XEN Virtualization Administration; Novell NetWare, and Open Enterprise Server Administration; Novell Zenworks; Novell eDirectory Administration; Novell GroupWise Administration; Red Hat and SUSE Linux Server Administration; Red Hat, Fedora, Ubuntu, and SUSE Linux Desktop Administration; Ghost server and PC imaging; Backup Express Administration; Backup Exec Administration; SAN Administration; Tape Library Administration; PC / Server technical repair capabilities; Data Aire and Stulz CRAC unit troubleshooting; PDI PDU troubleshooting; VESDA troubleshooting; and Eaton Foreseer BMS and JACE administration.




References available upon request.